The Law of the Republic of Belarus dated July 18, 2011 No. 300-З “On Appeals of Citizens and Legal Entities” (see the text on the website pravo.by)

ON THE ORDER OF SUBMISSION AND CONSIDERATION OF ELECTRONIC APPEALS

Electronic appeals to the healthcare institution “7th City Dental Clinic” are sent only through the “Electronic Appeals” rubric.

Citizens of the Republic of Belarus have the right to appeal to organizations by submitting written, electronic or oral appeals, as well as to individual entrepreneurs by making comments and (or) suggestions in the book of comments and suggestions.

Electronic appeals of citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities are considered in accordance with the requirements of the Law of the Republic of Belarus dated 18.07.2011 No. 300-Z “On Appeals of Citizens and Legal Entities” (hereinafter - the Law). 

ON REQUIREMENTS FOR ELECTRONIC APPEALS

Electronic appeal is stated in Belarusian or Russian. An electronic appeal of a citizen (including an individual entrepreneur) must contain: surname, first name, patronymic or initials of the citizen; address of the citizen's place of residence (place of stay); statement of the essence of the appeal; citizen's email address. The electronic appeal of a legal entity must contain: full name of the legal entity; location of the legal entity; statement of the essence of the appeal; surname, first name, patronymic of the person authorized to sign the appeal; legal entity email address. Electronic communications submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority. Documents on the results of the previous consideration of appeals and other documents and (or) information necessary to resolve issues set forth in appeals may be attached to electronic appeals. Acceptable formats for attached documents and (or) electronic information are Portable Document Format / A (PDF / A), Office Open XML (DOCX), dual format with markup (DOC), Rich Text Format (RTF), text file (TXT ), Open Document Format (ODT), data archiving and compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

APPLICATION PROCEDURE

Electronic communications are sent via the global computer network Internet to the e-mail address of the clinic This email address is being protected from spambots. You need JavaScript enabled to view it. and (or) are placed in a special section “Electronic communications” on the official website of the clinic http://www.7gsp.by . Appeals are considered in accordance with the competence of the public health institution “2nd Central District Polyclinic of the Frunzensky District of Minsk”. Upon receipt of appeals containing questions, the solution of which does not fall within the competence of the healthcare institution “7th City Dental Clinic”, appeals are sent for consideration to other organizations in accordance with their competence with simultaneous notification of the applicants at the same time. Or, at the same time in the manner prescribed by the Law, these appeals are left without consideration on the merits, and the applicants are notified about this with an explanation of which organization and in what order should be addressed to resolve the issues set forth in the appeals. Appeals in which court decisions are appealed shall be returned to the applicants no later than five working days with an explanation to them of the procedure for appealing court orders. Appeals containing information about an imminent, committed or committed crime or other offense shall be sent to the appropriate law enforcement or other state bodies no later than five business days.

TERMS OF CONSIDERATION OF APPEALS

Electronic applications are considered by the clinic no later than 15 days from the date of registration, and requiring additional study and verification - no later than 1 month. The response (notification) to the electronic appeal is sent to the applicant's email address indicated in the electronic appeal. Written answers are given to electronic communications (written notifications are sent) in cases where: the applicant in his electronic request asks to send a written response or at the same time to send a written response and a response to his email address; The electronic address indicates the email address to which for technical reasons it was not possible to deliver a response (notification).

REMAINING WITHOUT REVIEW ELECTRONIC HANDLING WHICH (WHICH):

not stated in Belarusian or Russian; do not contain the family name, proper name, patronymic, address of the citizen's place of residence (place of stay); do not contain the full name of the legal entity and the address of its location, surname, first name, patronymic of the head or person authorized in the prescribed manner to sign applications (for legal entities), the email address of the applicant; contain unreadable text; contain obscene or offensive words or phrases; submitted by the applicants' representatives, and electronic copies of documents confirming their authority are not attached to them; subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedure legislation, legislation determining the administrative process, legislation on administrative procedures or in accordance with legislative acts, a different procedure for the submission and consideration of such appeals is established; contain questions that are not within the competence of the clinic; missing the deadline for filing a complaint; a repeated appeal is filed if it has already been examined on the merits and it does not contain new circumstances relevant to the consideration of the appeal on the merits; correspondence with the applicant is terminated.

REVIEW OF ELECTRONIC APPEAL AND APPEAL OF THE RESPONSE

The applicant has the right to withdraw his appeal before consideration on the merits. The withdrawal of an electronic appeal is carried out by submitting a written application or by sending an application in electronic form in the same way that the electronic appeal was sent. The response of the UZ “7th City Dental Clinic” to the appeal or decision to leave the appeal without consideration on the merits can be appealed to the Health Committee of the Minsk City Executive Committee (parent organization) In the event that incoming electronic messages of similar content from different applicants are of a massive nature (more than ten requests), the answers to such requests by decision of the chief physician of the clinic, or the person authorized to sign the answers to the requests in the prescribed manner, can be posted on the clinic's official website http://www.7gsp.by on the global computer network Internet without sending answers (notifications) to applicants.

Общественное объединение «Республиканская ассоциация инвалидов- колясочников» (ОО «РАИК»)